Solutions Engineer · TrendAI
Vision One XDR Pre-Sales Engineering Cloud Security DevOps & Platform Identity Security Agentic SIEM/SOAR Customer Success Technical Leadership Cyber Risk Management MDR Services Vision One XDR Pre-Sales Engineering Cloud Security DevOps & Platform Identity Security Agentic SIEM/SOAR Customer Success Technical Leadership Cyber Risk Management MDR Services
Solutions Engineer · TrendAI

Solutions
Engineer
& Pre-Sales Specialist

Currently working as a Solutions Engineer at TrendAI (formerly Trend Micro), bridging complex cybersecurity technology and business value for enterprise customers.

Over nearly a decade I've grown from frontline technical support to Platform Engineering Squad Lead — and was selected for Trend Micro's Engineer Immersion Program, placed with the US team for complex case handling and VIP account management. My strength lies in translating dense security technology into clear business conversations.

9+
Years at Trend Micro
5+
Roles Held
4×
Employee of the Quarter
Quick Info
Role Solutions Engineer
Company TrendAI
Location United States
Industry Cybersecurity
Status ● Employed
Response Within 24 hrs
✉ your@email.com in linkedin.com/in/yourprofile ⌥ github.com/yourhandle
// 02 — Experience

Career timeline.

April 2026 – Present
Solutions Engineer
TrendAI (Trend Micro)
Serving as a customer-facing Solutions Engineer — leading technical discovery, architecting security solutions, and supporting the sales cycle with product demonstrations, proof-of-concept engagements, and executive-level presentations. Leveraging deep Trend Micro product expertise to translate complex security requirements into clear, compelling business value.
Pre-SalesSolution Architecture Vision One XDRTechnical Discovery POC / DemoExecutive Presentations
2022 – 2026
Sr. DevOps Platform Engineer & Squad Lead
Trend Micro
Led a squad of engineers in building and maintaining internal security platforms. Drove automation initiatives, reduced toil across deployment pipelines, and served as technical lead for cross-functional projects. Mentored junior engineers and owned stakeholder communication for platform reliability.
DevOpsPlatform Engineering Squad LeadAutomation CI/CD
2019 – 2022
Systems Engineer — Engineer Immersion Program
Trend Micro · Philippines → US Team Placement
Selected for the elite Engineer Immersion Program — embedded with the US team for complex case handling and VIP account management. Acted as the technical bridge for high-stakes customer escalations, coordinating between product, support, and sales teams across time zones.
VIP Account ManagementEscalation Engineering Cross-functional CoordinationUS Team Placement
2016 – 2019
Systems Engineer — Technical Support
Trend Micro
Provided Tier 2/3 technical support across Trend Micro's product portfolio. Consistently earned high CSAT scores and multiple Employee of the Quarter awards. Developed deep product expertise across endpoint, cloud, and email security solutions.
Tier 2/3 SupportCSAT Excellence Endpoint SecurityEmail Security Cloud Security
// 03 — Expertise

What I bring
to the table.

🛡️
Cybersecurity Products
  • Vision One XDR / Agentic SIEM-SOAR
  • Cloud Email Gateway Protection
  • Workload Security
  • Identity Security
  • Cyber Risk Exposure Management
  • Service One MDR
☁️
Cloud & DevOps
  • Cloud Risk Management
  • CI/CD Pipelines
  • Infrastructure Automation
  • Platform Engineering
  • Container & Workload Security
📊
Pre-Sales & SE Skills
  • Technical Discovery
  • Solution Architecture
  • ROI Quantification
  • RFP / Proposal Writing
  • Executive Presentations
  • POC / Demo Engineering
🤝
Customer Success
  • VIP Account Management
  • Escalation Handling
  • CSAT Optimization
  • Stakeholder Communication
  • Technical Training & Enablement
🧑‍💼
Leadership
  • Squad / Team Lead
  • Cross-functional Coordination
  • Mentoring & Coaching
  • Project Ownership
🌏
Global Experience
  • Philippines → US Team Placement
  • Cross-timezone Collaboration
  • Multicultural Communication
  • Global Account Exposure
// 04 — Achievements

Highlights that
stand out.

4×
Employee of the Quarter
Recognized multiple times for outstanding technical performance, customer impact, and going above and beyond team expectations.
★ EIP
Engineer Immersion Program
Competitively selected for Trend Micro's elite program, placing me with the US team for complex case handling and VIP account management.
9+
Years of Loyalty & Growth
Consistently grew within Trend Micro across 5+ distinct roles — from Systems Engineer to Squad Lead — demonstrating sustained impact and adaptability.
↑ CSAT
Customer Satisfaction Excellence
Maintained high customer satisfaction scores throughout technical support tenure, earning trust from enterprise and VIP-tier accounts.
🌐
International Career Move
Successfully relocated from the Philippines to the United States, bringing global perspective and adaptability to every engagement.
⚡
Full-Stack SE Capability
Built end-to-end pre-sales proposals including technical architecture, ROI models, and executive presentations for complex enterprise cybersecurity deals.
// 05 — Projects

Personal work
& experiments.

🔨

Projects coming soon.

This section is reserved for personal projects, side experiments, and tools I build outside of work. Check back — things are in progress.

Project · Coming Soon
Placeholder Project #1
Description of what this project does and the tech stack behind it.
Project · Coming Soon
Placeholder Project #2
Description of what this project does and the tech stack behind it.
Project · Coming Soon
Placeholder Project #3
Description of what this project does and the tech stack behind it.
// 06 — Contact

Let's build
something great.

Currently working as a Solutions Engineer at TrendAI. Always happy to connect with fellow engineers, cybersecurity practitioners, recruiters, or potential collaborators. I read every message and usually respond within 24 hours.

✉ your@email.com in linkedin.com/in/yourprofile ⌥ github.com/yourhandle
Current Availability

Currently employed at TrendAI. Happy to connect with fellow engineers, collaborators, or anyone in the cybersecurity space.

Role Solutions Engineer
Company TrendAI
Location United States
Industry Cybersecurity
Status ● Employed